Rock House Brands (Century, Hancock and Moore, Jessica Charles) malware attacked
On Saturday Nov 1st, the Rock House Brands servers were compromised due to a malware attack. That means Century, Hancock and Moore, and Jessica Charles (of the lines I carry from them) computers are all shut down, as are their other companies. What that means is no dealer can check your order status, get new orders entered, make changes to an existing order until they resolve the problem. Right now they expect it to be a few more days, but they don't know for sure. It's a big problem, and they can only work on items that they currently have production tickets already printed. I'm not sure if they can ship completed products, as that is all computer-generated, I suspect they cannot.
Additionally, Century price lists are all on-line through their server, so most dealers/decorators cannot even quote a price on Century as they have no paper price books for them.
In 2020, it doesn't take much to shut down a company, one malware attack and most the operations grind to a halt.
Last edited by drcollie; 11-03-2020 at 12:04 PM.
Duane Collie
Straight answers from thirty-six years in the business.
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