This send out today from Taylor King, its like this across all manufacturers in the business.

Business Update

MAY 13, 2021

Dear Taylor King Customers,

The foam supply issue continues to remain the single largest hurdle in sufficiently increasing our upholstery production. On a positive note, we have experienced an increase in supply from our poly and cushion suppliers over the past several weeks. However, the increases are in small increments and are still not adequate to meet the full capabilities of our production team. We are in close contact with our suppliers, and we are working diligently to maximize our production schedules. We are currently quoting 24-26 weeks for any new order, but I fully expect that number to improve as our poly supply increases. We have proactively retained our outstanding work force, and they would like nothing better than to get back to a forty-hour work schedule, plus overtime!

We share in your frustration in the length of time it has taken to remedy this situation. We will not be satisfied until we can once again provide reasonable and consistent ship dates expected of Taylor King. You have always known our company to have accurate communication from our outstanding customer service team. The constant shifting of our production schedule due to the poly crisis has caused orders to be delayed from dates previously promised. Although this situation is out of our control, supplying the most trustworthy information is a core principle of Taylor King.

As the poly crisis developed, we halted the completion of our High Point showroom presentation to focus on customer orders. That being said, our showroom will still be open for business at the June High Point Market! Outstanding fabrics have always been our forte’, and we couldn’t imagine having another year of just a single market fabric introduction. We will also showcase several new frame styles. New photography and samples of all these great fabrics and leathers will be made available to you and your design teams later this summer.

We all are enjoying a high demand for home furnishings at every level. Taylor King will continue to push forward to do everything in our power to assist you. You have my personal pledge to lead that charge, and we have a dedicated and qualified team that supports that effort. Thank you again for your loyalty to our craftspeople and our entire company!

Sincerely,

Del Starnes
President and COO
Taylor King Furniture