Results 1 to 2 of 2

Thread: Don't buy Protection Programs or Warranties on your Furniture

  1. #1
    Join Date
    Jul 2008
    Location
    Alexandria VA
    Posts
    15,887

    Default Don't buy Protection Programs or Warranties on your Furniture

    I was just talking to the Customer Service Manager from one of our suppliers and she was exhausted from listening to a customer for one hour and twenty minutes on their stained leather upholstery. That customer had purchased from two different stores, both now out of business, and bought protection programs from both of them, and wanted their leather furniture replaced at no charge. It wasn't going to happen.

    Folks DO NOT BUY PROTECTION PROGRAMS when your selling dealer starts telling you that you need them. They are a gimmick to add profit to the dealer's bottom line, nothing more. They don't pay out, and don't fix your items.

    And the manufacturer has nothing to do with them, so you will get no satisfaction there, either. We have NEVER sold them at The Keeping Room because we don't defraud our customer and never will as long as I own this business. They don't work, and they are unethical. Just don't do it.

    FACT. You buy a painted leather and the finish will wear off over time, like all paint does on anything.
    FACT. You buy an aniline leather and you can stain the headrest and arm tops over time with hair and body oils.

    What to do? Clean and Condition your leather regularly. Like flossing your teeth, you have to do it ahead of time to prevent issues, not after the fact.

    I would love for someone to prove me wrong on these Protection Programs, but 35 years of doing this shows me I haven't been wrong yet. Don't buy them. Buy cleaner and conditioner instead.
    Duane Collie
    Straight answers from thirty-six years in the business.
    My Private Messages are Disabled - Please ask questions here in the forum.

  2. #2
    Join Date
    Nov 2022
    Location
    Florida
    Posts
    11

    Default Re: Don't buy Protection Programs or Warranties on your Furniture

    I totally agree with you. I never buy the warranties for the exact reasons that you have stated. It's all a rip off and will never benefit the consumer. If sounds too good to be true, it probably is, or should I say it DEFINITELY IS! Furniture costs enough as it is without stuffing the pockets of the seller even more. Thanks for some great information!

Similar Threads

  1. Let's discuss furniture warranties
    By drcollie in forum Customer Reviews & Shipping Information
    Replies: 32
    Last Post: 06-24-2022, 11:27 AM
  2. Current availability in both T & C and Just In Time programs
    By PrettyLake in forum Leather Upholstery
    Replies: 2
    Last Post: 10-29-2016, 06:26 PM
  3. Furniture Protection Plans - Worth It?
    By CAmom in forum The Lobby
    Replies: 5
    Last Post: 06-13-2016, 09:02 AM
  4. Replies: 3
    Last Post: 05-19-2013, 11:05 AM
  5. Warranties? Confused.
    By organic_smallhome in forum The Lobby
    Replies: 8
    Last Post: 01-09-2010, 08:44 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •