Two issues with new Hancock & Moore sofa: fabric is fading and now sofa is squeaking

[lms_cd]

Hello there,

This post is two separate issues, but I've combined them here for background. I'm ultimately hoping for advice on next steps and how reasonable my own expectations are. I've been poking around this forum since before I bought my sofa and have found some of the most helpful answers here.

My Hancock & Moore Ava Sofa was delivered in January 2022. I purchased it at a Stickley store and chose Fischer-Mocha Grade D for the upholstery. It arrived with some scratches and nicks on the frame, but the furniture repair person was able to resolve those. He was surprised that it made it to me with some of the imperfections I found.

I was initially disappointed with the amount of fabric puddling just a few weeks into use, but assumed that is normal. Is it? I can feel the springs under me when I shift around while lying across the sofa. Not always, but often. I decided all of this was not worth bothering my salesperson about.

Then, in May, I noticed fading on the inside of one arm. The sofa is in front of a north-facing window, with its back to the window, in the Northeast. It does get some afternoon/evening sun, but I wouldn't say it's intense. Removing the seat cushions is how I discovered the issue. There is a clear line of delineation between the concealed and exposed areas. I've owned fairly inexpensive sofas and have never seen this much fading before.

I emailed a photo to the Stickley salesperson I'd ordered from. His advice was to pull the shades, purchase cut yardage, and have it reupholstered if necessary. I replied that I felt it was quite significant fading for the sofa's age and asked him to provide the fabric name because I didn't have it handy. Then I waited two weeks for a reply. I followed up again and he said he was waiting for a reply from his Hancock & Moore Sales Representive. A couple of days later, the salesperson emailed simply saying yardage is available and I could purchase that.

Fast forward to a few weeks ago and the top of that same arm is wearing quite a bit. The fabric texture is noticeably duller. My husband sits on that side and isn't particularly hard on furniture, but he does rest his arm there. I decided to wait and see if I notice more changes in the next month or two.

But now there's a new issue that prompted me to email the salesperson today. When my husband leans back on the sofa, it now squeaks. We removed the cushion and pressed against the the sofa, and it squeaks every time. He's not a small person: 5'11" and 225 pounds, but it bears repeating he is gentle on furniture (unlike myself!).

I'm awaiting the salesperson's response, but I'm not sure how these issues are typically handled. Am I exaggerating to say it feels like I've got a problem sofa?