Agree, the furniture I have seen in Costo stores is not impressive and the subject recliner is online only which means that no furniture salesman or saleswoman is involved.
I think that the problem is how the furniture salesmen are compensated. When they get a base salary plus commission, they are willing to lie without any inhibitions to make a sale because their livelihood (and of their kith and kin) depends on it. This also applies to used car salesmen, real estate agents, independent medical practices to some extent, etc.
Thinking about driving down to Columbus to check out furniture by Bauhaus this weekend.