Re: H&M recliner mechanism issue
You'll have to replace that mechanism, they are not repairable. H&M will replace the mechanism at no charge the first three years of ownership, but will only pay for labor to install the first year of ownership. Contact them directly as it sounds like your dealer has folded shop and there's a liquidator in there, or you can try your dealer to see if they will assist. Any local upholstery shop can put that mechanism in for you for around $ 100. At my store I would pay to have that installed for you, because I don't think you should have to do so on a 1 year old piece, but your dealer may hold to the letter of the warranty and decline to do so, depends if the owners are there to stay or not.
Good luck!
Duane Collie
Straight answers from thirty-six years in the business.
My Private Messages are Disabled - Please ask questions here in the forum.