Re: My shopping experience with The Keeping Room
Thank you very much for the glowing review, idematte. I try hard to make it a pleasant and not-too-painful and experience, its supposed to be fun! And I realize everyone has choices from whom they can buy from and I try to EARN the business by being knowledgable and efficient, and fairly priced. Sales are the life-blood of any business - without orders there would be no business, and no forum. I will never 'hard-sell' someone or even call a customer on the phone to try to push them into ordering, thats never been my style. You won't even get an email marketing blast from me - I prefer to simply provide everyone with the information and tools they need to make a good buying decision that suits their budget and goals.
That's also the reason I only use Sun Delivery Service. They are the best in the business at what they do and generate far less negative reviews from customers than any other delivery company. They are not the least costly, I'll give you that. Many a customer wants to save $ 50 or $ 100 on a delivery fee by using someone cheaper, then come to find out what a huge mistake that was when their pieces sit undelivered in a warehouse in North Carolina because the cheap guy doesn't want to run a half-full truck to where they live, or they tell you they will be there at 5 p.m. then show up at 2 a.m. in the morning with your delivery and expect you to take it. That doesn't happen with Sun Delivery.
I have to say also, that without the support of the folks on this forum, there would be no Keeping Room store. The recession hit my store as hard as most other furniture stores and without the orders coming in from ya'll good folks here we would not have made it. So thank you to all who have trusted me with your orders - its most appreciated and my wife and kids thank you, too!
Duane Collie
Straight answers from thirty-six years in the business.
My Private Messages are Disabled - Please ask questions here in the forum.