Re: Bradington Young 4242 Helmsley, with 9497-87-A Leather
Glad it finally got there! That was VERY frustrating.
Background story.....
In order to save on Delivery Service fees we used Valley Trucking, who say they will deliver in 1 to 3 weeks. They are less than Sun Delivery (To Ohio where this was going: Valley $ 140, Sun Delivery $ 188). I know Valley Trucking gets pieces to customers in good stead, but they can be VERY slow and inconsistent in delivery. But $ 48 savings is not bad if they take a week longer or so. Well, Valley picked this recliner up before Christmas and did not notify either myself as the seller or "Ornery" as the buyer that they didn't have any loads to Ohio. So it sat, and sat, and sat in their warehouse. January passed, then February. When I finally got wind of it that it had been at Valley for 8 weeks I was livid. And they STILL had no plans to run a truck to Ohio at the 8 week mark, and pretty much blew me off on the phone with a "we really don't care" attitude. That's ridiculous, Sun Delivery runs 2 weeks, sometimes 3 but never longer. We had Sun Delivery go into Valley to get the recliner and once they did they finally delivered it in a timely manner.
Valley Truck has now EARNED their spot on my 'do not use' list because of this situation. I can understand they can't run a truck to Ohio for a single recliner, but they sure as heck can pick up the phone and call someone to tell us that so alternate shipping arrangements can be made.
Duane Collie
Straight answers from thirty-six years in the business.
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