A comment from one of my customers last week.
Shopping H&M leather as couple, any of you who have been married a long time know that negotiations and compromise are part of it. Often he likes one chair (usually the Austin High Back Tilt Chair # 2038NB) and she has a style in mind that the chair he picked out doesn't work with very well. After the husband stepped outside for a bit, she asked me how 'bad' that chair he picked will look with what she wants.
I said "It's not the best pick, but not the worst, either. What's most important to you?"
And she said "I have a vision of how I wanted this room to look - but that's the chair he wants and that's the chair he is going to get. He's worked hard for so many years and supported our family, he deserves to have what he likes, he's earned it"
That, to me, was the perfect response to that small dilemma. That is a successful marriage in my book.
Duane Collie
Straight answers from thirty-six years in the business.
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