Regarding Restoration Hardware, this was not a single damage or quality issue. They have tried replacing the sofas 5 times now and each time the pieces are visibly damaged (visible to everyone including the delivery people) and the hand ties inside have snapped on both the 60" and the 96". The quality is just terrible and it isn't limited to their sofas. I could go on and on, but believe me when I say we have been more than willing to work with RH to get this all resolved to no avail.
I heard a bit of insider news that the RH pieces you see in their galleries are made in NC whereas when you place an order the pieces come from China and the quality isn't even close to what you initially saw. I can't verify if that's true but it certainly holds water to our experiences.
Also, no one said absolute perfection. We're going for no dents, tears, or ties snapping on us. Shouldn't be too much to ask when spending this kind of money. We've had two La-Z-Boy couches for almost 20 years now and they are still in perfect working order. Didn't pay half of what we paid RH.
The Hancock & Moore stuff looks nice but I also found
https://www.leathergroups.com/shop/L...ther-Sofa.html which seems to be an exact replica with much better construction. I welcome any opinions on these guys if you or anyone you know has worked with them.
Still trying to locate another coffee table and dining table. Those seem to be very difficult to find in the same style. We absolutely love both RH pieces but again, terrible quality. Their 20th Century Iron Vault coffee table is actually powder coated sheet metal (not iron) that dents and chips in two seconds (even scratches when you vacuum it). The dining table base that is flawless in the store, is wood filler patched with holes all over it (and they've tried 3 different ones, with the last two coming with bug infestations).