Re: Question about new BY Sofa - Handmade or Manufacturing Defect?
You will have to check with your selling dealer to see about returning the piece if you consider that unacceptable. Personally I would suggest you use the piece for a few months and let everything break in. If you are looking for crisp and fully tailored, you are not going to get that in a motion sectional.
Duane Collie
Straight answers from thirty-six years in the business.
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