Re: Review of Hancock and Moore Austin Recliners
Thanks for your review. I will offer some insight for you as well, maybe this will help, much of this is my own opinion.
The Austin Wall Hugger Recliner is a very old design and one I don't particularly care for, I much prefer the new design swivel recliners such as the Manning. Unless you require the wall hugger function for space, there are better choices. All wall huggers balance differently than conventional recliners, and if you drop or plop into them, they will feel unstable and want to feel like they may tip over backwards, that's the nature of that design when you mount it on a swivel base. The solution there is to not drop into the chair, but ease yourself into it a little slower.
Leggett and Platt has different manufacturing facilities. This from their VP in 2010 when I wrote to him:
Mr. Collie
‘Leggett has four manufacturing sites for Furniture Hardware, including Motion products. Two locations are in the US (Saltillo, MS and Leitchfield, KY). Two are in China (Jiaxing and Taizhou). All products produced in all facilities are US engineered and the specifications are the same, regardless of where they are produced. When new products are developed, they are normally launched here first so that we can provide US manufacturers and retailers the opportunity to differentiate from existing, in-line product.
You and your customers can tell where the mechanisms are manufactured by looking at the label on the side of the mechanism. All should be labeled with the Seal of Assurance, indicating it has been made in a Leggett facility to exacting specifications, and another label which will indicate which of the four previously mentioned facilities that particular mechanism was manufactured at.’
We want to continue provide a global brand that retailers and consumers recognize and trust. Let me know should need more information.
Sincerely,
Richard L. Weeks
Division Vice President
Eastern U.S. Region
Home Furniture Components
Leggett & Platt, Inc
That's an easy fix on your missing rubber glide, they will send you a couple, they pop out from time to time and probably from being pushed around in delivery.
When I order battery-powered recliners, I can request that they make a velcro pocket for the battery at time of order. There's no charge to do so. Many customers don't like the pocket, because it makes the battery harder to reach to pull it out as you have to get down on your knees to get to it, so we go over that at time of sale.
Yes, hand-traps are a concern, however I have not seen that gap before. This may be something new they are doing, I'm not sure. The person to speak to about that is Bryan Craft at the Motion Plant, however the way to do this is through your selling dealer, rather than trying to call direct. Consumers calling H&M direct don't know the right person to get to and are hesitant to talk direct to consumers, that's the job of the selling dealer. Also there are no springs to change out on a power mechanism, that's manual mechs only and even then they will not pull the gap back, spring changes are only done for tension variance due to operator weight. If the mech can be set back in the frame to close that gap, its going to require that all the unit go back to the factory. That's not something that is going to be done in-home. Your selling dealer can help you with that and decide on a course of action after discussing with Bryan.
Last edited by drcollie; 11-16-2019 at 10:45 AM.
Duane Collie
Straight answers from thirty-six years in the business.
My Private Messages are Disabled - Please ask questions here in the forum.