Re: Now This is What a Furniture Warranty Should Look Like!
WOW! That's a bold policy, Jeff - good for you to offer that. The "Nordstrom's' model! <g>
You're going to get a few back, but probably not many. It boosts confidence in your potential customers who might have reservations of buying sight unseen, for sure. I'm guessing that the increase is sales because of that will offset the occasional return you experience.
A long time ago when I first started this store I had the same policy, that "Nordstroms" one of "return it anytime for any reason." I love the concept. But word got out and I was soon targeted as an easy mark for the local area. What some people began doing was come to the store and furnishing their homes with my goods for large parties, and if they were here for a short term renting a home they were using us as a free rental store. Buy $ 30,000 worth of furniture and bring it all back later on. Sometimes a week, sometimes in six months. It almost drove me out of business. Much of it was non-sale-able as first quality goods when returned. Not only furniture, they'd take rugs, lamps, placements, bedding, decorative items, the whole store. And it would all come back, even the placemats! I had to stop offering it because of the actions of some who abused the privilege.
It think you are better positioned to offer than than a retail store however, because one household can only install so much upholstered furniture and that limits the exposure with such a generous policy.
Duane Collie
Straight answers from thirty-six years in the business.
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