Thank you for expressing my feelings so well! My store locally that sells it said that the owner was just there and that he comes once a year. I don't know if the employees of the stores are educated and blow it off or if they just aren't trained. That is why, as you said, it would be best to have the interactive and the educational material & warranty etc. available online. They don't even provide a contact phone number on their website. I guess it's old school, where the stores were so professional that they functioned as the representatives. But hey, dude, over there at H&M, not a good time in the economy to count on stressed out store employees to represent anything well to a customer. They are all stressed about how low their commission checks are going to be next time.