Thanks Duane for the mention in your first paragraph.

Simplicity Sofas has a warranty program unlike any other furniture company. The entire warranty is If you do not like our furniture for any reason whatsoever you may return it to us for a full refund including shipping costs for a period of one year.

Actually in the two cases where we received warranty claims after the one year period we still acted as though the warranty still applied. For example a woman purchased a sofa and slipcovers from us. 18 months later she called to say that she had never used the slipcover and wanted to know if she could return it for a refund. Our answer was "yes," even though the fabric was discontinued and no longer in our line.

This would be a good place to brag that Simplicity Sofas has recently been awarded a "Beloved Company" designation by Jeanne Bliss, a nationally known consultant and author specializing in the field of customer service. There are fewer than 50 companies nationwide who have received this designation. Some of the others include Zappos, Harley Davidson, Southwest Airlines and Wegmans. Simplicity Sofas is the first furniture company to ever receive this award.

A word about warranties - I want to back up Duane in emphasizing that long warranties do not necessarily guaranty quality. For example, although Simplicity Sofas has a far stronger warranty than H&M, that does not indicate that the quality of its furniture is superior. A typical Simplicity Sofa in fabric sells for around $1000, less than half of an H&M sofa. Yes, it is built to last 10-20 years, but there are many other areas where it can not compare with a company like H&M. Some of these areas include tailoring, comfort, fabric and cushion quality and there are many others as well.

Simplicity Sofas products are designed for a very specialized market niche - people with narrow doors or stairways who cannot fit a normal sofa or sectional. In our little niche we are the top of the line. When you add to that a customer service philosophy that encourages frequent communication between the factory and the customers, and the willingness to do whatever it takes to correct a problem, and there are very few reasons for our customers to invoke their warranty and return their furniture.

Jeff Frank
Simplicity Sofas