Bradington Young Sofa Cushion replacement or ?

[drcollie]

I don't understand this question, sorry. The core *is* the cushion. The only other components are the underlying suspension and the leather casing.

[ceasar2k6]

I don't understand this question, sorry. The core *is* the cushion. The only other components are the underlying suspension and the leather casing.

aha! i did not know that. I assumed the core is something structural.. like springs, etc... The core here is 100% down feather, afaik

just got auto reply (will let you know if anything changes)

"If you are requesting warranty covered parts or service, please ensure that you have reached out to your original dealer and initiated the claim process through them. Please note that warranty claims must be made through the original authorized dealer"

[ceasar2k6]

I don't understand this question, sorry. The core *is* the cushion. The only other components are the underlying suspension and the leather casing.

I got an update from them...

"Hello,
Warranty claims need to be initiated by the retailer. They should send out a technician to assess the damage and then inquire with our rep. We would recommend asking your retailer if they have started this process.
Thanks!
Evan"

What would the next step? Thank you