Bradington Young Sofa Cushion replacement or ?

[drcollie]

I would email photos, and explain its a distant purchase from the store and there is no one to come out and verify. We never do that even locally - who has time to go to someone house and look at their old cores? We have NEVER done that with any company, not once. Call again and speak to Rene in Customer Service, she's been there a long time and tell her you spoke to me about it.

[ceasar2k6]

I would email photos, and explain its a distant purchase from the store and there is no one to come out and verify. We never do that even locally - who has time to go to someone house and look at their old cores? We have NEVER done that with any company, not once. Call again and speak to Rene in Customer Service, she's been there a long time and tell her you spoke to me about it.

Thank you, I am in contact with Rene. She should be reaching out to you as well.

One thing that I am not clear about... both you and her refer to core's being under warranty... I am right to understand that core = everything but the cover? As in 2nd zippered sleeve with down feathers and such? Or is it something else, like some kinda foam inserts inside the cushion that's covered with feathers

thank you