Quote Originally Posted by drcollie View Post
Hancock and Moore sends out a small booklet with each piece that details leather care and has the signature of every employee who worked on your piece. These are ALWAYS thrown away by the delivery companies and I have been unsuccessful in getting either H&M to attach them to the pieces themselves or any of the blanket wrap companies to keep them with the pieces, and I have spent hours and hours in the quest to do so. So its rare to get that but if you contact H&M they will send you a replacement on in the mail.
I've got four H&M pieces, one was delivered locally, and the other three were through Duane, delivered by A&O. (one day I'll get around to posting pics on the forum) I had the booklet included with all four. I guess I got lucky.