Thanks, Duane!
Chair was finally returned to us repaired. Gap was improved, though still short of what it probably should be. The chair also has new scuffs/scratches from all the transit and handling. I'd hate to wait for another total remake, so I think we are at the point the store will need to do a price adjustment on the chair to reflect the quality. Duane, is it customary for the store to name a number when offering a discount for keep-as-is, or, as the customer should I state a $$?
Also, I'm attaching a pic (pardon, it is tipped sideways)... what makes the leather buckle like that -- how they glued the seem in the opposite side? This is flap, so I can reach my hand in there and feel where leather was glued or adhered. Can the use of heat from a hairdryer perhaps flatten this out some? Just ruins the clean tailored look.
Moving pieces back and forth does sometimes cause scuffing. Depending how severe, you can probably get most of it so its not noticeable with a little protection cream /conditioner application. That's how I deal with most of them at my store. As to dollar adjustments, that's between you and the store - some do, others don't. If you do ask for that, its a good idea to tell them what you would think is appropriate.
Yes, try a hairdryer on that spot or simply push it into the heat of the sun for a few hours. Sometimes that will do the trick!
Duane Collie
Straight answers from thirty-six years in the business.
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