Sometimes a piece is just used up and its time for a new one. That's my diagnosis on your recliner.

However, it is covered under warranty and its likely that Bradington Young WILL replace the frame for you, but that's not without it's caveats. First of all, you would have to transport it to Hickory NC and also pay to have it return shipped (wherever that may be). At $ 250 or so per trip, that's $ 500 worth of shipping unless you are close enough to take it there yourself. Secondly, your leather is torn on the side. The warranty will not cover that and they will charge you for new leather - plus there is a chance they can't match that panel. In the end, you could wind up spending just as much as you would for a new one, or close to it.

Here's the solution for moving the recliner. When you get your new one, buy a set of these and keep them under the chair legs (remove the small plastic ones that come on the chair). These glides are unobtrusive and you can move the recliner with one hand - no stress on the frame:

http://www.toolking.com/shepherd-945...FUWd4AodqW0AGw