Re: Another Great Out of State Buying Experience
Thanks for the stellar review, Sue! Most appreciated and THANK YOU FOR YOUR BUSINESS. I know its a leap of faith to do so and hopefully it met your expectations buying from my store.
Ordering long distance is not without its pratfalls, however - be it from me or any other distance selling store (no matter what they tell you on the phone). We simply cannot provide the level of service that you can get from a local store. I'm in Virginia, and Sue - for example - is in Oregon. If she has a concern about something or a scratch or small area that needs to be touched up, I can't exactly pop over to her house to check it out. If the problem is larger and we need to get the piece back to Hancock & Moore in Carolina, I can't send my truck by to get it like I can in the Metro DC area. So the trade off in distance buys is that if there is an issue, you may not get a 100 % satisfactory solution to it. Many customers are put off when I tell them that return shipping is at their expense, we do not cover pickup and re-shipping fees, and that's the trade-off for a lower price point. That applies to any kind of return including warranty items, unless its a mistake I made in ordering the pieces (in which case I cover it). I think its important to be aware of that and having expectations I may not be able to meet. If you're a very particular person - buy local and pay the higher price is my advice. That's the honest truth, I never lie and never mislead anyone - I put it all out on the table for you so you can make an informed decision. 98% of all distance buys go without incident, but that is not 100 % ! Please be aware of that and purchase accordingly.
Duane Collie
Straight answers from thirty-six years in the business.
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