I always send out a mailed copy with a letter for each order places over the phone, internet, etc. I could just as easily send it only via email as .pdf documents. I'm curious as to how important it is for you to get a hard copy in the mail of your order vs. only an electronic one, so I created this poll.
Duane Collie
Straight answers from thirty-six years in the business.
My Private Messages are Disabled - Please ask questions here in the forum.
It's easy to print out a hard copy once you receive the PDF. I keep copies of receipts on my computer these days and have no need for a hard copy myself. I think a lot more people are going I that direction these days.
As long as I have a copy of the order in pdf format I am cool. I can always print it.
An emailed pdf is actually better for me because it is easily copied when I back up my computer, meaning I have several copies (including off-site) should I ever need it for an insurance claim should my home be destroyed in some disaster. I don't have to really do anything to make those copies - it is automatic. Copying a hard copy is one of those things I will mean to do but never get to it, and storing it off-site is much more complicated.
After six years of emailing order confirmations I have never had a customer request a hard copy.
PDF works for me.
Duanne
PDF actually makes it easier to file and track on the computer
We appreciate what you are doing for us so anything we can do to ease your workload is great
ppgnho
Our mail has been a mess lately, so I prefer a PDF that I can print or save to the computer.
I would prefer email PDF too. Much easier to keep and not lose.
I don't think it's necessary to keep an original copy. An emailed copy should be good enough.