Re: Hancock & Moore Austin Tilt Back #2032NB
Your gas strut is shot. Current part cost is $ 50 from the dealer of your choice. When the strut arrives DO NOT REMOVE THE RETAINING CLIPS. If you do, it will not install, the clips are not to be removed until its installed in the chair. if you're handy and don't mind pulling the back off (its stapled on) you can DIY, its just held in with cir-clips. If you're not them call a upholstery service that will come to your home and they will do it for the price of a service call.
Duane Collie
Straight answers from thirty-six years in the business.
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