Re: H&M Leather Failure
No other maker on the planet would have re-leathered a chair that was over a year old when you began the complaint process and also do it at no charge to you. The stated policy is that all covers (leather and fabric) are not warrantied - and that is the industry standard. My suggestion is that instead of saying "this should not have taken 6 months to make it right" is that you should be giving your selling dealer (which was not my store, btw) and Hancock and Moore praise for doing this for you at no cost. I suspect you didn't even pay the 2-way freight on it - and someone had to absorb that cost as well. Neither the dealer nor the maker can control the environment this is used in, and that is why covers are not warrantied in the business. They did you a great favor on this piece if you want to know the truth of it all.
Duane Collie
Straight answers from thirty-six years in the business.
My Private Messages are Disabled - Please ask questions here in the forum.