Re: Henredon or C.R. Laine?
This is fairly typical for Guardsman or any other 'Protection' process purchased . They rarely can fix things, what they do is give you an allowance towards a new piece. Here's a tip - nothing that is applied to a material lasts, it wears off! Take some water in your hand and with your free hand 'flick' it onto the sofa or chair (it can be leather or fabric, applies to both). If it beads up, you have some protection, if it soaks in, you do not. Most fabric treatments rarely last more than a 6 week or so without re-application.
As to your specific choice, I'd never get a new sofa I didn't care for, just because that's the offer. Whey are they restricting you to a certain fabric on the Henredon? You should be able to pick from anything in the line or your own COM (you may have to put some cash into the order, the Guardsman is pro-rated over time). More details, please!
Duane Collie
Straight answers from thirty-six years in the business.
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