Re: Hancock and Moore Recliner Bustle Problem
Well, first off I hope you did NOT pay $ 7,000 for that recliner and that's an mild exaggeration? If you did, shop around next time, you overpaid by several thousand as that's full MSRP depending on what cover you have.
The recliner is brand new, you said you just received it. The cushions have a break-in period so don't panic yet. Use it and you will find the fiber fill back will settle in over a period of about 6 weeks time. If at the end of 6 weeks, its still too firm then your selling dealer can order that lower bustle cushion for you in Ultra Down (I assume you have standard backs in the piece?). The ultra down is much more conforming. I have not had a # 3052 Anton come through my store but pull the seat cushion out of the chair and look to see if there is a zipper at the bottom of the lower bustle - there should be. If there is, then its a simple matter to fully recline the unit, undo the zipper and pull out the fiber fill core, and install an Ultra Down piece. If there is no access zipper than its much more difficult to access and requires an upholsterer.
And Ultra Down core by itself is $ 100 if you buy it outright. Your selling dealer can assist with either a courtesy replacement (especially if they charged you $ 7K) or a charge replacement, but again, give it some time to break in.
Duane Collie
Straight answers from thirty-six years in the business.
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