Re: Saddle Stitches
You're making my head spin on this thread OP, and quite honestly overthinking it. These are machine-sewn closures, well documented here on the site with photos and the like. Stitching is done with one thread on all closures unless you get into optional decorative stitching. There are custom stitches like the "I" stitch that I use on pieces in my own home (extra charge under decorative stitching) that form an "X" and are double stitched on the seams. You can see photos those here as well.
I sell thousands of pieces of Hancock and Moore and regardless of the method uses they are not wearing out. About once every five years we run across a piece where the thread opened up, usually on newer pieces, not old ones. Those are covered by warranty.
It has been on hold due to terminology issues of which H&M refuses to speak to me about
Hancock and Moore responds to the dealer - which is their customer. Your dealer responds to you - for you are their customer. This is done intentionally and is good policy, as otherwise there can be conflicting answers. And yes, your order will get "parked" off to the side if you are creating issues that don't exist with respect to something you read on the internet that doesn't apply to the way H&M manufactures its pieces. If you want to see your new sofa before the leaves turn and come off the trees, you would be wise to move on and resolve this based on the offerings available, the backlogs are huge and getting longer every day.
Duane Collie
Straight answers from thirty-six years in the business.
My Private Messages are Disabled - Please ask questions here in the forum.