Re: Question Regarding Delivery (Sun Delivery)
Hi Mary,
This is what I was able to find out from Sun Delivery on your order, from Amanda at Sun:
We picked up the order on 4/16 (Friday) & the order was processed, which takes up to 48 hours. The order was added to the line haul for TX that left their facility on 4/23 & arrived on 4/25 (Sunday) & was released on 4/26 into routing. We spoke with Chuck on 4/26 who advised that they would be out of town 4/28-30. Due to the high volume of freight to the Dallas area, the order did not arrive in time to deliver on the last truck to the area (5/3).
Looks like your out-of-town dates interrupted the order flow time sequence as best as I can tell. Sometimes that happens when you can't take delivery on certain days - sorry!
Best,
Duane Collie
Straight answers from thirty-six years in the business.
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