We purchased a Hancock & Moore leather chair in May 2008. It is the Austin Tilt Back 2232NB with Document Saddle Grade 2 Leather. The arms of the chair are showing significant wear and I thought this was furniture that was supposed to last a lifetime. We have no teenagers, no pets, no little children around. We are a retired 65 year old couple and we are very disappointed in how the chair looks after less than 6 years. So, a few questions:
1) What should I have been doing to prevent this?
2) What can I do now to make the chair look better and last? We also have the matching sofa and ottoman for the chair, so it was a rather significant investment.
3) Would Hancock & Moore do anything about this? If so, what would be the best way to approach them? The purchase was made through Boyles in Greensboro, NC.
I've attached some photos.
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Another issue is that the seat has quite an indentation. Is there any way to minimize the indentation? My husband is by no means a heavy guy -- in fact he is very trim, yet the indent has formed.
I'll appreciate any suggestions you have.